Interactive Accounting – interactive systems with a focus on future.
Don’t wear suits.
Be true to yourself.
Greatest good for greatest number. The client market for Interactive is high tech business owners.
Fixed pricing is a must. People hate surprises.
In Practice Ignition is based on striving to achieve 10X customer experience.
Customer experience – making sure your customers understand that you care. Through systems and processes ensuring that customers understand this.
Proposals in a professional firm are often only done once. The contract drives workflow. Take admin out of the equation.
Scope management – accountant here to help and then get caught in scope management.
Timesheets – don’t have anything to do with billing. Guy wants timesheets to measure efficiency (not productivity). Uses them to measure blowouts and the wrong clients. He uses them for signals for structural items.
Technology is transforming business. Need to increase value touch points. Speed is a killer. Turn around time is critical. Technology is an enabler.
- Don’t be afraid of failure
- Trust those around you.