Josh Zweig of LiveCa Online Accountants – Canada joins us.
Live CA is an online chartered accounting firm that Josh and his business partner Chad created. With no timesheets, no charging by the billable hour.
Live CA work on the best solution for the client in Josh’s word we are not a software firm but a customer service firm.
Not about managing people but rather about managing priorities. Timesheets make a business focus on time rather than what is important. Josh only cares about future capacity. Time is only a restraint.
Live CA measure two things – Mushi Points and Capacity Points. Mushi Points are measures of feelings etc. (Listen to the podcast for a fantastic idea). Capacity point is a measurement of future time. 1 capacity point = 1 day.
Value pricing is a journey.
They have a three call process with new clients :-
1. Scoping Call – what are they looking for?
2. Demonstration Call
3. Pricing Call
Pricing is a presentation. Provide 3 options. Framing the offers.
Three (3) Action Points
1. Ask for feedback from customers
3. Onboarding process
Live CA website – LiveCA
Twitter – @liveca